Shipping and returns

Everything you need to know about how your order reaches you, and what you can do if it turns out not to be what you were looking for.

Shipping

Every order is personally prepared and carefully packed here.

  • Processing. Your order will be processed as soon as payment is received. You will always receive a confirmation.
  • Shipping time. Your package will be dispatched within 1 to 3 working days of your payment.
  • Tracking. As soon as your package is on its way, you will receive a track-and-trace code.
  • Shipping costs. These are calculated automatically at checkout, before you confirm.
  • Delivery. Usually 1 to 3 working days after dispatch. In any case, your order will be delivered within 30 days of your purchase, unless we agree otherwise. If that is not possible, you may cancel the agreement and receive a full refund.
  • Address. If a package is returned due to an incomplete or incorrect address, any additional shipping costs will be your responsibility. Please check your details carefully.

Right of withdrawal, returns and refunds

Beauty Plan is an online shop run by MoveOnUp bv, Speureweg 22, 9830 Sint-Martens-Latem, company number 0790401728. Every purchase is subject to Belgian consumer law, in particular Book VI of the Code of Economic Law.

1. Your right of withdrawal: 14 days

As a consumer, you have the right to withdraw from your order within 14 calendar days, without giving any reason and without penalty. This period begins the day after you, or someone designated by you, receives the final item of your order.

2. How do you notify a withdrawal?

Send a clear notification to info@beautyplan.be within those 14 days, stating your name, your order number, and the items you wish to return. An email is sufficient and you do not need to provide a reason. You may also use the model form at the bottom of this page. I will confirm your notification and provide the return address.

3. Returning items

Return the items within 14 days of notifying me of your withdrawal. Pack them securely so that they arrive undamaged. The direct costs of returning the items are your responsibility, unless the return is the result of an error or damage on my part.

You may unpack and inspect the items as you would in a shop. If you go beyond what is necessary to establish the nature, characteristics, and functioning of a product, the resulting depreciation may be deducted.

4. When does the right of withdrawal not apply?

For sealed products that are not suitable for return for health or hygiene reasons, the right of withdrawal lapses as soon as the seal is broken after delivery. This is stated in Article VI.53, 5° of the Code of Economic Law and applies to cosmetics and nutritional supplements that have been opened or used.

You can, however, return unopened items with the seal and original packaging intact.

5. Refund

You will be refunded no later than 14 days after I have received your withdrawal notification. I may wait with the refund until I have received the items back, or until you have provided proof that you have sent them, whichever comes first.

You will receive a refund of the purchase amount plus the standard delivery costs of your order. If you chose a more expensive delivery method than the cheapest standard delivery, that additional cost will not be refunded. If you only return part of your order, the delivery costs will not be refunded.

The refund will be made via the same payment method used for your purchase, unless we agree otherwise. No fees will be charged for this.

6. Damaged, incorrect, or incomplete delivery

If there is something wrong with your package, please let me know as soon as possible via info@beautyplan.be, preferably with a photo of the product, the packaging, and the shipping label. This is separate from your right of withdrawal: here, I cover the costs and will ensure a replacement or a refund.

7. Two-year legal guarantee

In addition to the right of withdrawal, the legal guarantee of conformity of two years applies from the date of delivery. If a product does not meet your reasonable expectations, you are primarily entitled to free repair or replacement. If that is impossible, disproportionate, or not carried out within a reasonable time, you are entitled to an appropriate price reduction or cancellation of the purchase with a refund.

Since June 1, 2022, there is a presumption that the defect already existed at the time of delivery for the entire two-year period. Therefore, it is up to me to prove otherwise, not up to you to prove the defect.

Please report a defect as soon as possible, and in any case within two months of discovering it. Please note that cosmetics and nutritional supplements have an expiry date; normal aging after that date is not a defect.

8. Not satisfied with my response?

Please let me know first via info@beautyplan.be, and we will find a solution together. If we cannot reach an agreement, you can contact the Consumer Mediation Service free of charge:

Consumer Mediation Service
North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels
Phone 02 702 52 00
Email contact@consumentenombudsdienst.be
consumentenombudsdienst.be

You always retain the right to turn to the competent court.

Model withdrawal form

Only fill out this form if you wish to withdraw from the agreement, and send it to info@beautyplan.be.

To MoveOnUp bv, Beauty Plan, Speureweg 22, 9830 Sint-Martens-Latem, info@beautyplan.be
I hereby inform you that I withdraw from our agreement regarding the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Date:
Signature (only if this form is sent on paper):