Terms and conditions

Last updated on 23 September 2026.

1. Who we are

This online shop is operated by:

MoveOnUp bv, trading as Beauty Plan
Speureweg 22, 9830 Sint-Martens-Latem, Belgium
Company number 0790401728 – RPR Ghent, Ghent division
VAT number BE0790401728
Phone +32 475 37 27 80
Email info.beautyplan@gmail.com
Managing director: Stephanie Devos

Below, "we", "us" or "Beauty Plan" refers to MoveOnUp bv, and "you" refers to the customer.

2. Scope of these terms

These terms apply to every order you place via www.beautyplanshop.be. By confirming your order, you declare that you have read and accepted them. They apply together with our privacy policy, our shipping policy and our withdrawal and refund policy, which form an integral part of them.

We may amend these terms. The version that applies to your order is the version that was online at the time you ordered.

If you are a consumer, these terms in no way affect the mandatory rights granted to you by Belgian law. Where a provision conflicts with those rights, the law prevails.

3. Who can order

You must be at least 18 years old to place an order. If you are younger, you may only do so with the consent of your parent or guardian.

You provide us with correct and complete details for delivery, invoicing and contact. If you create an account, you are responsible for keeping your password confidential.

4. Our offer

We do our best to show products, photos, ingredient lists and descriptions as accurately as possible. Colours on your screen may differ slightly from the actual product, depending on your device and display settings.

Our offer is valid while stocks last. We may change products or remove them from our range at any time.

The product information in this online shop is intended as skincare advice. It does not replace medical advice and does not constitute a diagnosis. If you have a skin condition, take medication, are pregnant or breastfeeding, please discuss your choice with your doctor, pharmacist or with us.

5. Your order

An order is concluded when you confirm it and the payment has been registered. You will then receive a confirmation by email. If you do not receive it, please check your spam folder or let us know.

We may refuse or cancel an order, for example in the event of an obvious pricing error, if stock runs out, if misuse is suspected or if the order is intended for resale. If that happens, we will inform you as soon as possible and refund any amount already paid in full.

6. Prices and payment

All prices are in euros and include VAT. Shipping costs are calculated separately and shown before you confirm your order.

The applicable price is the price shown at the time of your order. In the event of an obvious clerical error in the price, which you as a customer could reasonably have recognised as incorrect, we are not obliged to deliver at that price; in that case we will contact you.

The available payment methods are shown at checkout. Payment takes place in a secure environment. We do not store any card details ourselves.

7. Delivery

We ship your order within 1 to 3 working days of receiving your payment. The usual delivery time after that is 1 to 3 working days.

Unless otherwise agreed, we deliver no later than 30 days after the conclusion of the contract. If that is not possible, you may give us a reasonable additional period; if that is not met either, you may terminate the contract and receive a refund of all amounts paid.

The risk of loss or damage only passes to you when you, or someone designated by you, physically takes possession of the package.

The full conditions can be found in our shipping policy.

8. Right of withdrawal

As a consumer, you have a cooling-off period of 14 calendar days from the day after you receive your order. For sealed products that cannot be returned for reasons of health protection or hygiene, this right lapses as soon as the seal has been broken (Article VI.53, 5° of the Belgian Code of Economic Law). This applies to opened or used cosmetics and nutritional supplements.

The full arrangement, including the model form, can be found in our withdrawal and refund policy.

9. Legal guarantee

Every product is covered by the legal guarantee of conformity of two years from delivery. If a product does not meet what you could reasonably expect, you are first entitled to free repair or replacement. If that is impossible, disproportionate or not done within a reasonable time, you are entitled to an appropriate price reduction or to termination of the contract with a refund.

Throughout those two full years, a defect is presumed to have existed at the time of delivery; it is up to us to prove otherwise.

Please report a defect as soon as possible, and in any case within two months of discovering it. The guarantee does not cover damage caused by incorrect use or storage, nor normal ageing after the expiry date of cosmetics or nutritional supplements.

10. Liability

We are liable under general law for damage resulting from our fault in the performance of the contract.

We never exclude or limit our liability for fraud, intent, gross negligence, damage resulting in death or personal injury, our obligations under the legal guarantee, or in any other case where the law prohibits this.

Otherwise, we are not liable for indirect damage, such as loss of profit or loss of data, and our liability is limited to the amount of the order concerned.

Individual results from skincare products may vary. They depend on your skin, your lifestyle and consistent use. We cannot guarantee any particular result.

11. Force majeure

We are not liable for delay or non-performance due to circumstances beyond our reasonable control, such as a strike at the carrier, supplier failure, extreme weather conditions or a malfunction of the online shop. If such a situation lasts longer than 30 days, either of us may terminate the contract, and we will refund you in full.

12. Intellectual property

All texts, photos, logos, design and other content in this online shop are protected by Belgian and European intellectual property law and are the property of Beauty Plan or its suppliers. You may consult them for personal, non-commercial use. Copying, distributing, editing or publishing them is not permitted without our prior written consent.

The brand names and product photos of the brands we sell remain the property of those brands.

13. Personal data

We process your personal data in accordance with the General Data Protection Regulation. Read our privacy policy to find out which data we process, why, for how long, and what rights you have.

14. Complaints and disputes

If you have a complaint, please let us know first via info.beautyplan@gmail.com. We take every complaint seriously and will reply as soon as possible.

If we cannot resolve it together, as a consumer you can contact the Belgian Consumer Mediation Service free of charge: North Gate II, Koning Albert II-laan 8 bus 1, 1000 Brussels, phone +32 2 702 52 00, contact@consumentenombudsdienst.be, consumentenombudsdienst.be.

This contract is governed by Belgian law. Disputes are submitted to the competent courts of the judicial district of East Flanders, Ghent division, without prejudice to the consumer's right to apply to the court of their place of residence as provided by law.

15. Other provisions

If any provision of these terms is void or unenforceable, the remaining provisions remain fully in force and the provision concerned is replaced by a valid provision that comes as close as possible to its intention.

The fact that we do not immediately exercise a right under these terms does not mean that we waive it.