Frequently asked questions
Ordering and delivery
How quickly will my order be shipped?
Within 1 to 3 working days after your payment. As soon as your parcel is on its way, you'll receive a tracking code. After that, allow another 1 to 3 working days for delivery.
How much does shipping cost?
Shipping is free from €150 in Belgium and the Netherlands. Below that amount, shipping costs are calculated automatically at checkout, so you'll see them before you confirm.
Can I pick up my order?
Yes, free of charge at the institute in Sint-Martens-Latem. Your order will be ready at the earliest the day after you place it. Please send a WhatsApp message to +32 475 37 27 80 beforehand, so I can make sure I'm there. Do you have an appointment coming up? Then I'll have your order ready for your next appointment.
How can I pay?
The available payment methods are shown at checkout. Payment is processed through Shopify's secure environment.
Exchanges and returns
Can I return something?
You have a 14-calendar-day cooling-off period starting the day after you receive your order. Unopened items with the seal intact can be returned. For cosmetics and supplements that have been opened or used, this right lapses for reasons of hygiene. All details can be found on the Shipping and returns page.
My parcel arrived damaged. What now?
Let me know as soon as possible via info.beautyplan@gmail.com, with a photo of the product, the packaging and the shipping label. I'll then arrange a replacement or a refund, at my expense.
Advice and products
I don't know which product I need. Can you help?
Gladly. Send me a message with what you're using now and where your skin is getting stuck, and I'll think along with you. Want a more thorough approach? Then you can come by for an intake. It's free.
Why do some products say “Only after advice”?
These products, including those from DMK and pHformula, are powerful enough to backfire if they don't suit your skin. That's why I only hand them out after a consultation. Let me know if you'd like one, and we'll first check together whether it's the right choice.
How long before I see results?
That depends on what you're working on. For hydration and comfort, you'll often notice a difference within a few days. For pigmentation, blemishes or ageing, it's better to think in months rather than weeks. Feel free to take a photo before you start; it makes the difference more visible afterwards.
Can I start several active products at the same time?
Preferably not. Start one new product at a time and give it a few weeks. If your skin reacts, you'll know right away what caused it.
Are these products suitable during pregnancy or breastfeeding?
Some active ingredients are not recommended in that case. Let me know if you're pregnant or breastfeeding, and I'll find an alternative that is suitable. If in doubt, also discuss it with your doctor or midwife.
Do you also sell gift cards?
Yes. You can buy a gift card of €25, €50, €75 or €100 directly in the webshop. The recipient receives the card by email and can use it for anything in the webshop.
Something else?
Is your question not listed? Send a WhatsApp message to +32 475 37 27 80 or email info.beautyplan@gmail.com. I answer personally, within 1 working day.