Frequently asked questions

Ordering and delivery

How quickly will my order be shipped?

Within 1 to 3 business days of your payment. As soon as your package is on its way, you will receive a track-and-trace code. Please allow another 1 to 3 business days for delivery after that.

What are the shipping costs?

Shipping costs are automatically calculated at checkout, so you will see them before you confirm your order.

How can I pay?

The available payment methods will appear at checkout. Payments are processed through Shopify's secure environment.

Exchanges and returns

Can I return items?

You have a 14-calendar-day reflection period starting the day after you receive your order. You may return unopened items with the seal intact. For reasons of hygiene, this right does not apply to cosmetics and supplements that have been opened or used. Full details can be found on the Shipping and returns page.

My package arrived damaged. What now?

Let me know as soon as possible via info@beautyplan.be, including a photo of the product, the packaging, and the shipping label. I will then arrange a replacement or a refund at my expense.

Advice and products

I don't know which product I need. Can you help?

I'd be happy to. Send me a message detailing what you are currently using and the skin issues you are facing, and I will help you figure it out. If you would like a more in-depth approach, you can come by for a consultation, which is free of charge.

Why do some products say “Only after advice”?

Those products, including those from DMK and pHformula, are powerful enough to cause issues if they are not suited to your skin. That is why I only provide them after a consultation. Let me know if you are interested in one, and we will check together if it is the right choice for you.

How long before I see results?

That depends on what you are working on. For hydration and comfort, you will often notice a difference within a few days. For pigmentation, impurities, or aging, it is better to count in months rather than weeks. Feel free to take a photo before you start; it makes the difference more visible afterward.

Can I start using multiple active products at the same time?

I would prefer you didn't. Start with one new product at a time and give it a few weeks. If your skin reacts, you will immediately know which one caused it.

Are these products suitable during pregnancy or breastfeeding?

Some active ingredients are not recommended. Let me know if you are pregnant or breastfeeding, and I will find a safe alternative for you. When in doubt, always discuss it with your doctor or midwife.

Do you also sell gift cards?

Feel free to send me a message, and we will arrange it together.

Something else?

Is your question not listed? Email info@beautyplan.be or call 0475 37 27 80. I will answer you personally.